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About Ruby
Ruby is the website of Ruby Receptionists, a company that provides virtual receptionist and live chat services to small businesses. Ruby was founded in 2003 by David Cummings and has since grown to serve over 10,000 businesses worldwide.
Ruby’s virtual receptionists are available 24/7 to answer calls, take messages, and provide customer support. They are also trained to use Ruby’s proprietary software to personalize the customer experience, answer FAQs, and collect information that makes it easy for businesses to follow up.
Ruby’s live chat service allows businesses to connect with customers in real time. Chat agents are available to answer questions, provide support, and close sales. Ruby’s chat service is also integrated with its virtual receptionist service, so that customers can seamlessly switch between channels.
Ruby offers a variety of pricing plans to suit the needs of businesses of all sizes. Plans start at $29 per month and include unlimited calls, messages, and chat sessions. Ruby also offers a free trial so that businesses can try its services before they buy.
If you are a small business owner who is looking for a way to improve your customer service, then Ruby is a good option. Ruby’s virtual receptionist and live chat services can help you to free up your time, increase your productivity, and improve your customer experience.
Ruby Features
Ruby.com offers a variety of features to help small businesses improve their customer service. These features include:
- Virtual receptionist: Ruby’s virtual receptionists are available 24/7 to answer calls, take messages, and provide customer support. They are also trained to use Ruby’s proprietary software to personalize the customer experience, answer FAQs, and collect information that makes it easy for businesses to follow up.
- Live chat: Ruby’s live chat service allows businesses to connect with customers in real time. Chat agents are available to answer questions, provide support, and close sales. Ruby’s chat service is also integrated with its virtual receptionist service, so that customers can seamlessly switch between channels.
- Call tracking: Ruby’s call tracking feature allows businesses to track the number of calls they receive, the duration of calls, and the caller’s location. This information can be used to improve the customer experience and track the effectiveness of marketing campaigns.
- Web chat transcripts: Ruby’s web chat transcripts feature allows businesses to save transcripts of all chat sessions. This information can be used to improve the customer experience and train chat agents.
- Reporting: Ruby’s reporting feature allows businesses to track the performance of their virtual receptionist and live chat services. This information can be used to identify areas where customer service can be improved.
If you are a small business owner who is looking for a way to improve your customer service, then Ruby.com is a good option. Ruby’s virtual receptionist and live chat services can help you to free up your time, increase your productivity, and improve your customer experience.
Ruby Pricing
Ruby.com offers a variety of pricing plans to suit the needs of businesses of all sizes. Plans start at $29 per month and include unlimited calls, messages, and chat sessions.
Here is a breakdown of Ruby.com’s pricing plans:
- Call Ruby: This plan includes unlimited calls, messages, and chat sessions. It also includes call tracking, web chat transcripts, and reporting. The price starts at $29 per month.
- Chat Ruby: This plan includes unlimited chat sessions. It also includes call tracking, web chat transcripts, and reporting. The price starts at $135 per month.
- Bundled Chat Ruby: This plan includes unlimited chat sessions and up to 50 receptionist minutes. It also includes call tracking, web chat transcripts, and reporting. The price starts at $109 per month.
- Bundled Call Ruby: This plan includes unlimited chat sessions and up to 50 receptionist minutes. It also includes call tracking, web chat transcripts, and reporting. The price starts at $230 per month.
Ruby.com also offers a free trial so that businesses can try its services before they buy.
How Ruby Works
Ruby.com is a virtual receptionist and live chat service that helps small businesses improve their customer service. Here is how it works:
- Businesses sign up for a Ruby.com account and choose a pricing plan.
- Ruby.com assigns businesses a dedicated virtual receptionist or chat agent.
- The virtual receptionist or chat agent answers calls and chats with customers on behalf of the business.
- The virtual receptionist or chat agent uses Ruby.com’s proprietary software to personalize the customer experience, answer FAQs, and collect information that makes it easy for businesses to follow up.
- Businesses can track the performance of their virtual receptionist or chat agent through Ruby.com’s reporting dashboard.
Here are some of the benefits of using Ruby.com:
- Peace of mind: Ruby.com’s virtual receptionists are available 24/7 to answer calls and provide customer support. This frees up business owners to focus on their core business activities.
- Increased productivity: Ruby.com’s live chat service allows businesses to connect with customers in real time. This can help businesses to close sales faster and provide better customer service.
- Improved customer experience: Ruby.com’s virtual receptionists are trained to provide a personalized customer experience. This can help businesses to build relationships with their customers and improve customer loyalty.
If you are a small business owner who is looking for a way to improve your customer service, then Ruby.com is a good option. Ruby.com’s virtual receptionist and live chat services can help you to free up your time, increase your productivity, and improve your customer experience.
Ease Of Use Ruby
Ruby.com is relatively easy to use. The sign-up process is straightforward, and the dashboard is easy to navigate. The virtual receptionist and live chat features are also easy to use.
Here are some of the things that make Ruby.com easy to use:
- The sign-up process is straightforward: The sign-up process for Ruby.com is simple and easy to follow. You can create an account in just a few minutes.
- The dashboard is easy to navigate: The dashboard for Ruby.com is well-organized and easy to understand. You can easily find the features you need, and the information is presented in a clear and concise way.
- The virtual receptionist and live chat features are easy to use: The virtual receptionist and live chat features in Ruby.com are easy to use. You can simply enter the information you need, and the virtual receptionist or chat agent will take care of the rest.
Ruby.com is a relatively easy-to-use platform that can help businesses improve their customer service. If you are looking for a virtual receptionist or live chat service that is easy to use, then Ruby.com is a good option.
Ruby Customer Support
Ruby.com offers excellent customer support. The support team is available 24/7 to help businesses with any questions or problems they may have. The support team can be contacted by phone, email, or live chat.
Here are some of the things that make Ruby.com’s customer support so good:
- The support team is available 24/7: The support team at Ruby.com is available 24/7 to help businesses with any questions or problems they may have. This means that businesses can get help no matter what time of day or night it is.
- The support team is knowledgeable: The support team at Ruby.com is knowledgeable about the platform and can help businesses to get the most out of it. The support team can also help businesses to troubleshoot any problems they may be having.
- The support team is friendly and helpful: The support team at Ruby.com is friendly and helpful. They are always willing to go the extra mile to help businesses.
Ruby.com’s customer support is excellent. If you have any questions or problems using Ruby.com, you can contact the support team and they will be happy to help you.
FAQs
What is Ruby.com?
Ruby.com is a virtual receptionist and live chat service that can help small businesses improve their customer service. Ruby.com offers a variety of features, such as call answering, chat, call tracking, web chat transcripts, and reporting. Ruby.com also offers a variety of pricing plans to suit the needs of businesses of all sizes.
How does Ruby.com work?
When a customer calls a business that uses Ruby.com, the call is answered by a live virtual receptionist. The virtual receptionist will greet the caller, identify themselves as a representative of the business, and ask the caller how they can be helped. The virtual receptionist will then transfer the call to the appropriate person or department, or they will take a message.
Is Ruby.com right for my business?
Whether or not Ruby.com is right for your business depends on your specific needs. If you are looking for a virtual receptionist and live chat service that is easy to use and offers excellent customer support, then Ruby.com is a good option. However, businesses that need a more customizable platform or a platform with more features may want to consider other options.
