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About Mr Porter
You’re a hunter of global designer pieces. You’re conscious of your tailor’s name. You are Mr Porter. A luxury website for men, Mr Porter curates some of the finest collections in menswear from globally renowned brands.
Offering clothing, shoes, accessories, and gifts, Mr Porter has it all, including a journal that tells you what’s hot in the world of men’s fashion. Mr Porter sells close to 600 international brands, with new products added twice a week, making it a global retail destination for men’s style.
There’s a reason why this e-fashion guru has been featured in popular media outlets such as The New York Times, The Telegraph, British GQ, Esquire, and Insider. Mr Porter also has an impressive following on social media with 1.2 million followers on Instagram and 578k followers on Facebook.
Is Mr Porter the portal you’ve dreamt of — a gateway to a world of refined taste and haute couture? Do customers get what they pay for?
We’ll find out in this Mr Porter review, which will give you an overview of the brand, showcase some of the bestsellers, and share customer experiences. In short, we’ll tell you if Mr Porter is the gentleman it claims it is.
Overview of Mr Porter
To know the Mr Porter origin story, we need to trace the beginning of its celebrity sister website Net-a-Porter, founded by fashion journalist Natalie Massenet, who launched it from her flat in Chelsea, London.
The Mr Porter website was initially developed in a print fashion magazine Porter, published five times a year, with an associated app and digital version where users could click to buy products showcased in fashion shoots.
In 2004, the website bagged an award for Best Fashion Store at the British Fashion Awards. There’s been no looking back for the company since then. In 2011, Mr Porter was established.
This is how Toby Bateman, then buying director of Mr Porter, described the Mr Porter website: “The concept around Mr Porter customer was that he was the man in the Net-A-Porter girl’s life.”
Fast forward to the present: Mr Porter currently operates from four offices in three continents, with the head office in London, an office in Manhattan, and distribution centers in London, New York, and Hong Kong.
The brands it retails include Mr Porter Balenciaga, Alexander McQueen, Burberry, Bottega Veneta, Club Monaco, Cartier, Dolce & Gabbana, Gucci, Givenchy, Montblanc, Oakley, among others.
The entire Mr Porter collection is meticulously categorized based on need (Clothing, Shoes, Accessories, Sportswear, Luxury Watches, and Grooming products), plus a choice of designer, style, and color.
The Mr Porter website also offers a Lifestyle section, which runs the gamut from cameras, speakers, and headphones to coffee makers, books, and even model cars.
In 2015, Mr Porter became part of the YOOX Net-A-Porter Group, following its merger with Milan-based fashion retailer YOOX. A platform that combines the best couture of Italy and London? Impressive.
This Mr Porter review will now give you the scoop (good and bad) on the brand:
Pros
- Extensive collection of premium designer pieces for men
- Website offers helpful tips for pairing different items
- Efficient categorization of items
- Frequent discounts and promotions
- International shipping and express worldwide shipping to 170 countries
- Free collection service available for returns and refunds
Cons
- Numerous customer complaints about bad customer service, especially delays in delivery, returns and refunds
- Free delivery unavailable
This Mr Porter review will now showcase some of the website’s bestsellers and try to find the reason for customers choosing Mr Porter as a gateway to high-end fashion.
Hold tight as we run you through the most coveted items on the Mr Porter website.
Mr Porter Shoes Review
Whether you’re looking for a shoe for every occasion, or one shoe for all occasions, the Mr Porter shoe rack offers items that match all preferences and tastes.
From suave Brogues and Oxfords to rustic lace-up boots, breezy sandals and slippers to sporty sneakers, the Mr Porter collection is quite enviable.
This Mr Porter review will now examine two of Mr Porter’s most popular shoes and the specs that make them kick.
Common Projects Achilles Leather Sneakers
These Mr Porter Common Projects Achilles Leather Sneakers are made to withstand wear and tear, much like its predecessor, the Mr Porter Common Projects Achilles Low.
Made at Common Projects’ workshop in the Marche region of Italy, these sneakers have a sleek leather upper, lining, and color-matched rubber soles. Featuring 80% leather and 20% other durable materials, these Mr Porter sneakers lace-up and are minimally detailed.
Its minimal design allows these shoes to pair well with tailored pants and jeans. Plus, these shoes come with a dust bag and spare laces. The Mr Porter sneakers are available in 5 colors: White, Black, Light Grey, Grey and Navy.
Usually, these sneakers retail for $485, but the company is currently offering 30% off ($259) for the Grey colored Common Projects Achilles Leather Sneakers.
Common Projects Suede Chelsea Boots
Cool and understated, Common Projects Suede Chelsea Boots are for the debonair men out there who want to keep things casual while making a subtle statement. Designed with comfortably tapered toes, they are set on cushioned rubber-crepe soles in a tonal hue.
The Mr Porter Common Projects Chelsea Boots are also minimalist in design, except for the embossed gold serial numbers. Other specs of this Made-in-Italy pair include pull tabs, elasticated sides, and leather linings.
These elegant kicks are available in Sand or Light Grey and come with a dust bag for safekeeping. With its whiff of British flair, these boots have an inherent laidback appeal and their versatility and comfort make them a perfect staple all year round.
Stay modest by pairing these suedes with smart chinos and a button-up shirt. The Common Projects Suede Chelsea Boots are priced at $460 for the Sand color and on sale for $276 in Light Grey.
Mr Porter Watches Review
Mr Porter works with some of the world’s finest watch brands to bring you a wide selection of men’s luxury timepieces, from sleek smartwatches to classic chronographs and everything in between. The Mr Porter watch collection includes:
- Aviation Watches
- Diving Watches
- Sport Watches
- Watch Rolls & Accessories
- Luxury Watch Brands
This Mr Porter review will showcase two of their most popular watches and find out what makes them tick.
Jaeger-LeCoultre Kingsman Knife Rose Gold Watch
There are only 100 pieces of the Jaeger-LeCoultre Kingsman Knife Rose Gold Watch in the world. If you’re a fan of limited edition pieces, here’s your chance to buy some old-world luxury. Mr Porter states that this watch was made in Jaeger-LeCoultre’s Swiss workshop.
This Mr Porter watch is ultra-thin and powered by the caliber 849 hand-wound movement, which is housed in an 18-karat rose gold case. Need proof of your piece being part of a limited edition? There is an etching that signifies its limited run of 100 pieces.
Other specs of this elegant Mr Porter timepiece include an off-white dial, sapphire glass crystal case, black indices, blue hands, and a pin buckle-fastening brown alligator strap. The watch is also water-resistant.
The brand also offers an eight-year warranty for all working parts and manufacturing faults for Jaeger-LeCoultre watches. Mr Porter is also a certified member of the Responsible Jewellery Council. Now, that’s peace for the price paid and the piece owned. The Jaeger-LeCoultre Kingsman Knife Rose Gold Watch rings in at a significant $29,800
Gucci G-Timeless Stainless Steel Watch
The Gucci ‘G-Timeless’ Watch brings together some of Creative Director Alessandro Michele’s favorite emblems, from the bee to the jungle cat and stars that circle its silvered guilloché dial.
As the product name indicates, this Mr Porter Gucci piece is made with stainless steel with gold PVD-plated accents and has a GG-engraved crown that winds the automatic movement. Other details of this piece include:
- Max. Strap Length: 22cm / 8.7in
- Min. Strap Length: 19cm / 7.5in
- Face Diameter: 3.5cm / 1.4in
The watch is water-resistant and comes with a two-year warranty. If you’re desiring a watch that speaks luxury and a Swiss-made label without the extremely high price tag, Mr Porter’s Gucci G-Timeless Stainless Steel Watch is a stellar pick, priced at $1,300.
Mr Porter Suits
Mr Porter has curated some of the finest collections of tailoring from around the world, including Savile Row-inspired suits and unstructured Italian pieces from Tom Ford, Canali, Kingsman, Paul Smith, and more.
Mr Porter suits are categorized based on style (Casual, Contemporary, Designer, Luxury), colors, choice of designer, cut (Slimfit, Suit Jackets, Unstructured Suits, Suit Trousers, Tuxedos) and sizes (European sizes XS to 4XL).
This Mr Porter review will unveil two of Mr Porter’s essential suits and highlight what makes them stand out.
If you need proof of Mr Porter’s attention to detail, this Mr Porter clothing is what you need. The formal Kingsman Harry’s Navy Wool Suit is made with 99% wool and 1% cashmere and includes:
- A slim cut blazer (but tailored to be not too fitted)
- Slim cut, mid-rise trousers with unfinished hems and adjustable tabs at the waist, and two front slash pockets
- Double-breasted buttoned jacket with peak lapels, functioning buttoned cuffs, chest welt pocket double vent, and three internal pockets. The jacket is fully canvassed and fully lined
This Mr Porter suit is available in European sizes 46-56. The double-breasted style is the perfect uniform for a refined dresser, as the wool for the suit is sourced from the iconic William Halstead mill, a purveyor of fine fabrics since 1875. Cut in a slim fit, this two-piece exudes quality.
Pair this with a pair of leather Oxford shoes, white cotton twill, and a silk tie to seamlessly sweep into a soirée. This Kingsman Harry’s Navy Wool Suit ensemble is priced at $2,495.
Tom Ford Wool-Blend Suit Jacket
An attire that’s ideal for a workweek and a formal event, the Tom Ford Wool-Blend Suit Jacket is tailored from a mid-weight wool-blend in a mélange of tonal grey threads. Its regular silhouette with sharp notched lapels and button-fastening cuffs make it the perfect blend for looking dapper.
This made-in-Switzerland suit is made with 99% wool and 1% elastane. The buttons are made with Buffalo horn, while the lining is a blend of cupro and silk. The Mr Porter suit, available in European sizes 44-58, fits true to size, so take your normal size. The regular cut blazer is tailored for a comfortable fit.
Pair it with a white Poplin shirt, wool-blend suit trousers, knitted silk tie, monk strap shoes, and let your attire do the talking. The Tom Ford Wool-Blend Suit Jacket is priced at $3,550.
Mr Porter Reviews: What Do Customers Think?
Now, let’s take a look at what customers think of Mr Porter. On various platforms, there are mixed reviews regarding the quality of the products and the effectiveness of the brand’s customer service.
On Influenster, Mr Porter has a 4.5/5-star rating out of 124 reviews. Many are happy with the durability and style of the products, as well as the reasonable prices for high-quality items.
One happy customer stated that Mr Porter had “Excellent service, great products, quick delivery and some great sales when on sales too. One of the only online shopping places with quality for my husband.”
Customers have also rated Mr Porter, more specifically the company’s customer service, as poor. On Trustpilot, Mr Porter has got an average rating of 2.2, with 64% of the 755 reviews rating them as bad.
Many complain about unexplained order cancellations. “Ordered a pair of shoes on sale, didn’t ship after a few days so called up and found out my order had been cancelled. No email or nothing.”
On Sitejabber, Mr Porter has a consumer rating of 1.91/5 stars from 33 reviews indicating that most customers are generally dissatisfied with their service.
A majority of them complained of poor customer service, delayed deliveries, and refund issues. The reviews have put off quite a few customers. The Mr Porter service is particularly frustrating for customers who want their orders delivered on a special day.
Is Mr Porter Worth It?
Is Mr Porter good? If you are in no hurry to receive your order, then you could give Mr Porter a shot. The company is legit. There’s no question about the quality of its curated products.
Perhaps Mr Porter should simply address its customer service issues. Most of their manpower seems to be spent on troubleshooting, rather than addressing general customer queries.
Many customers have left Mr Porter have left positive reviews regarding quality, durability, and reasonable prices for such luxury items.
Though there are some troubles with getting these items to you, one can never doubt the company’s attention to detail and effort to provide its customers with luxury products.
Mr Porter offers among the best clothing, watches, shoes, and more on the market and makes it easy for well-dressed men to make their next closet upgrade. This Mr Porter review deems the brand worth the buy.
Mr Porter Promotions & Discounts
At the time of this Mr Porter review, the company is offering up to 50% off on select men’s designer clothes, shoes, and accessories. If the Mr Porter sale is over by the time you read this, fret not, the company has frequent sales and promotions.
Where to Buy Mr Porter
Customers can buy Mr Porter essentials by visiting the company’s online store MrPorter.
FAQ
What sizes does Mr Porter have?
Mr Porter follows European sizing. This Mr Porter review will give you a few size guides on select products below:
Mr Porter Shirts
Mr Porter Pants
Mr Porter Sneakers
What is Mr Porter’s Shipping Policy?
Mr Porter offers express worldwide shipping to 170 countries (with same day service in London and New York) and free collection service for returns and exchanges. Delivery options and costs may vary. Information on shipping and delivery times was unavailable on the company’s website at the time of this Mr Porter review.
What is Mr Porter’s Return Policy?
You can choose to receive your refund either as store credit to your Mr Porter account or back to the original payment method.
If your order has been sent to a destination within the U.S or Canada, all sales taxes will be refunded. Outside the U.S and Canada, customs duties and sales taxes are non-refundable through Mr Porter. Refunds can take up to 10 working days to show on your account.
You have 28 days from the date you received your order to initiate returns by following these steps:
- Sign in to your account and under ‘My Orders’, select the order number containing the item(s) you would like to return.
- Click on the ‘Create Exchange/Return’ button and choose the reason for return. If you’d like an exchange, select your preferred size.
- Check the box to agree with Mr Porter’s Return Policy. The company will then send you an email with return instructions.
- Sign the returns proforma invoice included in the box with your order. Make sure you leave your package open, so the contents can be checked.
- Book your free collection online or over the phone.
Online: The email with the return instructions will provide a link where you can key in your 10-digit waybill number (located under the barcode of your printed returns label). Review your details and select a convenient day and time for DHL to collect your parcel.
Phone: Simply call DHL on 1-855-345-7447 or visit dhl.com to find the telephone number of your nearest DHL branch. Remember to quote our Mr Porter account number found in your returns email. You can also directly drop off your return at the nearest DHL service point.
While the Mr Porter Return Policy is mostly flexible, the company states that it monitors the number of returns made by customers, and continued returns in breach of the company’s terms and conditions will be flagged and may lead to the closure of customers’ Mr Porter account and future orders being refused.
How to Contact Mr Porter
Mr Porter runs a 24/7 customer care number, which caters to customers in 14 languages. You can contact Mr Porter customer service via:
- Phone: +1 877 535 3677.
- Email: customercare@mrporter.
For queries on watches, write to Mr Porter at watches@mrporter.
