Enterprise Car Rental Review

About Enterprise Rent-A-Car

Enterprise Rent-A-Car is a well-known car rental company with operations worldwide. Founded in 1957, Enterprise has grown to become one of the largest car rental companies in the world. The company primarily focuses on renting cars to individuals and businesses for short-term and long-term durations.

Enterprise offers a wide range of vehicles for rental, including economy cars, sedans, SUVs, trucks, and vans. They have rental locations in various countries, including the United States, Canada, Europe, and other parts of the world. The company operates on a “neighborhood” model, meaning they have numerous branch locations, often in close proximity to residential areas or transportation hubs, to provide convenient access to their rental services.

In addition to individual rentals, Enterprise also offers services tailored to businesses, such as corporate rentals, fleet management, and car sharing programs. They have partnerships with insurance companies and collision repair centers to provide replacement rental vehicles for customers involved in accidents.

Enterprise is known for its customer service and has a reputation for focusing on customer satisfaction. They often emphasize the concept of “pick-up and drop-off” service, where customers can be picked up from their desired location and transported to the rental branch for vehicle pickup.

Enterprise Rental Car Reviews and Reputation

Enterprise Rent-A-Car has a generally positive reputation in the car rental industry. The company has been in operation for several decades and has built a strong presence worldwide. While customer experiences can vary, here are some common points regarding Enterprise’s reviews and reputation:

1. Customer Service: Enterprise is often praised for its customer service. The company aims to provide friendly and helpful service, and their employees are generally regarded as professional and accommodating.
2. Vehicle Selection: Enterprise offers a wide range of vehicle options to cater to different customer needs. They have options ranging from economy cars to luxury vehicles, SUVs, trucks, and vans, providing customers with a variety of choices.
3. Convenient Locations: Enterprise has an extensive network of rental locations, including airport branches and neighborhood locations. This widespread presence makes it convenient for customers to access their services.
4. Clean and Well-Maintained Vehicles: Customers often mention that Enterprise vehicles are clean, well-maintained, and in good condition. Regular maintenance and inspections are typically performed to ensure a reliable rental experience.
5. Insurance and Damage Claims: Some customers have reported challenges with insurance claims and damage-related issues. It’s essential to thoroughly understand the terms of insurance coverage and rental policies before renting a vehicle to avoid any confusion or disputes.

As with any company, there may be occasional negative reviews or individual experiences that differ from the general sentiment. It is advisable to check recent customer reviews and ratings specific to your location of interest or contact Enterprise directly for the most accurate and up-to-date information.

Additionally, independent review platforms and websites such as Trustpilot, Google Reviews, or Yelp can provide insights from past customers regarding their experiences with Enterprise Rent-A-Car.

How Much is an Enterprise Car Rental?

The cost of an Enterprise car rental can vary depending on several factors, including the location, duration of rental, type of vehicle, and any additional services or options selected. Rates can also fluctuate based on seasonal demand and availability.

To get an accurate estimate of the cost, it is recommended to visit the official Enterprise website or contact their customer service directly. The website typically provides a booking platform where you can enter your specific rental details, such as location, dates, and type of vehicle, to get a price quote.

Keep in mind that additional fees and charges may apply, such as taxes, surcharges, insurance coverage, fuel options, and optional extras like GPS navigation systems or child seats. It’s important to review the terms and conditions and understand the full cost breakdown before making a reservation.

As prices can vary significantly based on multiple factors, it is best to consult with Enterprise directly or utilize their online booking system to get the most accurate and up-to-date pricing information for your specific rental needs.

Enterprise Rental Car Services

Enterprise Rent-A-Car offers a range of services to meet the needs of its customers. Here are some of the key services provided by Enterprise:

1. Car Rental: Enterprise is primarily known for its car rental services. They offer a variety of vehicles for rent, including economy cars, sedans, SUVs, trucks, and vans. Customers can choose from different vehicle categories to suit their specific requirements.
2. Airport Locations: Enterprise has rental locations at many major airports, making it convenient for travelers to rent a car upon arrival. These airport branches provide easy access to vehicles for those flying in or out of the area.
3. Neighborhood Locations: Enterprise operates numerous rental locations in neighborhoods and cities, allowing customers to rent cars from nearby branches. This model aims to provide convenient access to their services, especially for customers who do not require an airport rental.
4. Long-Term Rentals: Enterprise offers long-term car rental options for customers who require a vehicle for an extended period. This service is suitable for individuals or businesses in need of transportation for weeks or months at a time.
5. Business Rentals: Enterprise provides tailored solutions for corporate customers, including business rentals, fleet management, and customizable rental programs to meet the unique requirements of businesses.
6. Car Sales: Enterprise operates a used car sales division called Enterprise Car Sales. They offer a selection of pre-owned vehicles for sale to individuals, providing an alternative to traditional car dealerships.
7. Car Sharing: Enterprise operates a car sharing service called “Enterprise CarShare” in select locations. This service allows members to rent vehicles for shorter durations, typically by the hour, providing an alternative to traditional car ownership.

These are some of the primary services offered by Enterprise Rent-A-Car. It’s worth noting that service availability and specific offerings may vary by location, so it’s best to check the Enterprise website or contact them directly for more detailed information about the services available in your desired area.

Enterprise Car Rental Loyalty Program

Enterprise Rent-A-Car offers a loyalty program called Enterprise Plus. It is designed to reward regular customers and provide benefits and perks for their continued loyalty. Here are some key features of the Enterprise Plus program:

1. Earning Points: Members of the Enterprise Plus program can earn points for every qualifying rental. The number of points earned is based on the rental cost and the number of rental days.
2. Free Rental Days: Accumulated points can be redeemed for free rental days with no blackout dates. The number of points required for a free rental day depends on the rental location, date, and type of vehicle selected.
3. Priority Service: Enterprise Plus members receive access to a dedicated line at select rental locations, allowing them to expedite the rental process and receive priority service.
4. Faster Checkouts: Members can save time at the rental counter by providing their membership number during the reservation process. This helps expedite the check-in process and provides a more efficient rental experience.
5. Exclusive Offers: Enterprise Plus members receive exclusive offers and promotions via email, providing opportunities for additional savings and benefits.
6. Membership Tiers: The Enterprise Plus program offers different membership tiers based on the number of rentals or rental days within a calendar year. As members progress to higher tiers (Silver, Gold, Platinum), they can unlock additional benefits such as bonus points, vehicle upgrades, and guaranteed availability.
7. Worldwide Benefits: Enterprise Plus is a global loyalty program, allowing members to earn and redeem points at participating Enterprise locations worldwide.

To enroll in the Enterprise Plus loyalty program, individuals can sign up for free on the Enterprise website or through an Enterprise rental location. It’s important to review the program’s terms and conditions for complete details on earning, redeeming, and maintaining membership status.

Enterprise Rental Car App

Yes, Enterprise Rent-A-Car offers a mobile application called the “Enterprise Rent-A-Car App” for both iOS and Android devices. The app provides convenient features and functionality for customers to manage their car rental reservations and access various services. Here are some key features of the Enterprise Rental Car App:

1. Booking and Reservations: The app allows users to search for rental vehicles, view available options, and make reservations directly from their mobile device. Users can specify pickup and return locations, dates, and vehicle preferences.
2. Digital Check-In: The app provides a digital check-in feature that allows users to provide their driver’s license information and other necessary details in advance. This can help speed up the rental process when picking up the vehicle.
3. Digital Rental Agreement: Users can review and sign the rental agreement digitally through the app, saving time and reducing the need for physical paperwork at the rental counter.
4. Vehicle Tracking: The app enables users to track the location of their rental vehicle and provides directions to the pickup location.
5. Rental Extensions: If needed, users can request a rental extension through the app, subject to availability.
6. Rewards and Loyalty: Users can access their Enterprise Plus loyalty program account through the app, track their points, view available rewards, and redeem points for free rental days.
7. Customer Support: The app provides easy access to customer support, allowing users to contact Enterprise directly for assistance or inquiries.

It’s worth noting that the specific features and functionality of the Enterprise Rental Car App may vary based on the operating system and version of the app. It’s recommended to download the app from the official app store for the most up-to-date and accurate experience.

For more detailed information or assistance with the app, you can visit the Enterprise Rent-A-Car website or contact their customer service directly.

Conclusion

In conclusion, Enterprise Rent-A-Car is a well-established car rental company with a global presence. They offer a wide range of vehicles for rent, including options for individuals, businesses, and long-term rentals. Enterprise is known for its customer service, convenient locations, and well-maintained vehicles.

They also provide additional services such as car sales through Enterprise Car Sales and car sharing through Enterprise CarShare in select locations. Enterprise offers a loyalty program called Enterprise Plus, which rewards customers with points that can be redeemed for free rental days and provides other benefits.

To get the most accurate and up-to-date information about Enterprise Rent-A-Car’s services, pricing, and policies, it is advisable to visit their official website or contact their customer service directly. They can provide detailed information specific to your location and answer any further questions you may have.

FAQ

What are the age requirements to rent a car from Enterprise?

Typically, the minimum age requirement to rent a car from Enterprise is 21 years old. However, age restrictions may vary by location and the type of vehicle being rented. Additional fees or restrictions may apply to drivers under the age of 25.

What documents do I need to rent a car from Enterprise?

Generally, you will need a valid driver’s license, a major credit card in your name, and possibly an additional form of identification. International renters may need a valid passport and an international driver’s license.

Is insurance included with my rental from Enterprise?

Enterprise offers optional insurance coverage, including collision damage waiver (CDW) and supplemental liability protection (SLP), which can be purchased at an additional cost. Your personal auto insurance policy or credit card may provide some coverage, but it’s best to check with your insurance provider for details.

Can I add an additional driver to my rental agreement?

Enterprise often allows you to add an additional driver to your rental agreement. Additional drivers usually need to meet age and driver’s license requirements and may incur additional fees.

What is the fuel policy for Enterprise rentals?

Enterprise typically operates on a full-to-full fuel policy, where you pick up the vehicle with a full tank of gas and are expected to return it with a full tank. This ensures that you only pay for the fuel you use.

Can I rent a car one-way with Enterprise?

Enterprise generally allows one-way rentals, where you can pick up a vehicle at one location and return it to a different location. However, additional fees may apply for one-way rentals, and availability may vary by location.

How do I make a reservation with Enterprise Rent-A-Car?

You can make a reservation with Enterprise by visiting their official website, using their mobile app, or contacting their customer service directly. Provide the necessary information, such as pickup and return dates, locations, and vehicle preferences, to complete your reservation.