Freshcaller Review

Who is Freshcaller?

Freshcaller is a cloud-based call center and customer support software developed by Freshworks Inc. The software is designed to help businesses of all sizes set up and manage a call center or customer support system using a variety of features such as IVR, call routing, call recording, and call conferencing.

Freshcaller is easy to use, affordable, and offers advanced features that can help businesses improve their customer support operations and track important metrics. Freshcaller also integrates with other Freshworks products such as Freshdesk and Freshsales, as well as with other third-party applications.

Freshcaller offers a range of support options, including a knowledge base, email, phone, live chat, and a community forum, to help customers get the help they need when they need it.

Freshcaller’s features

Freshcaller offers a range of features to help businesses set up and manage their call center or customer support system. Some of the key features of Freshcaller include:

1. Interactive voice response (IVR): Allows businesses to set up a menu of options that callers can select from to be directed to the appropriate agent or department.
2. Call forwarding and routing: Automatically routes calls to the appropriate agent or department based on pre-set rules, such as time of day or agent availability.
3. Call recording: Allows businesses to record calls for quality assurance, training purposes, or compliance.
4. Call conferencing: Enables agents to add additional participants to a call for collaboration or to escalate a support issue.
5. Voicemail: Provides callers with the option to leave a voicemail if agents are not available.
6. Call analytics: Provides businesses with detailed call analytics and reports to help them track call volumes, agent performance, and other important metrics.
7. Customized greetings: Allows businesses to create customized greetings and messages for callers, including music on hold and pre-recorded messages.
8. Mobile app: Freshcaller offers a mobile app that allows agents to manage calls and access customer information on the go.

Overall, Freshcaller’s features are designed to help businesses provide efficient and effective customer support and improve customer satisfaction.

Freshcaller’s ease of use

Freshcaller is designed to be easy to use, with a user-friendly interface and simple navigation. The software is cloud-based, which means that there is no need to download or install any software on your computer. Instead, users can access Freshcaller from any device with an internet connection.

Setting up and configuring Freshcaller is also relatively straightforward. The software provides a step-by-step guide to help users set up their call center or customer support system, and there is also a knowledge base with articles and tutorials to help users troubleshoot any issues or learn more about specific features.

In addition, Freshcaller offers integrations with other Freshworks products such as Freshdesk and Freshsales, as well as with other third-party applications. This helps to streamline workflows and ensure that data is synced across different platforms, making it easier for users to manage their customer support operations.

Overall, Freshcaller’s ease of use and intuitive interface make it a popular choice for businesses of all sizes looking to set up and manage a call center or customer support system.

Freshcaller’s pricing

Freshcaller offers a range of pricing plans to suit businesses of different sizes and needs. Here are the pricing plans currently offered by Freshcaller:

1. Sprout: This is the free plan offered by Freshcaller, which includes basic features such as call recording, IVR, and call forwarding. It supports up to 10 agents.
2. Blossom: This plan starts at $19 per user per month and includes features such as call queues, custom greetings, and call notes. It supports up to 50 agents.
3. Garden: This plan starts at $40 per user per month and includes advanced features such as call barging, call monitoring, and integrations with other Freshworks products. It supports up to 100 agents.
4. Estate: This plan starts at $59 per user per month and includes features such as custom roles and permissions, multi-level IVR, and custom reports. It supports up to 250 agents.
5. Forest: This plan is designed for large enterprises and offers custom pricing based on specific needs and requirements. It includes features such as advanced analytics, dedicated account management, and unlimited agents.

It’s worth noting that all plans come with a 21-day free trial, and users can switch between plans or cancel their subscription at any time. Additionally, Freshcaller offers add-ons such as toll-free numbers and additional phone numbers for an additional fee.

Freshcaller’s support

Freshcaller offers a range of support options to help customers get the most out of their software. Here are some of the support options available:

1. Knowledge base: Freshcaller’s knowledge base contains a wide range of articles and tutorials covering various topics related to the software, including setup, configuration, and troubleshooting.
2. Email support: Customers can reach out to Freshcaller’s support team via email with any questions or issues they may have. Freshcaller typically responds to inquiries within 24-48 hours.
3. Phone support: Customers on the Garden, Estate, and Forest plans have access to phone support during business hours, which is available in multiple languages.
4. Live chat: Customers can also chat with Freshcaller’s support team via live chat, which is available during business hours.
5. Community forum: Freshcaller’s community forum is a place where customers can ask questions, share tips and best practices, and connect with other Freshcaller users.

Overall, Freshcaller’s support options are comprehensive and designed to help customers get the most out of their software. The company also offers a range of resources to help customers learn and troubleshoot on their own, which can be useful for those who prefer self-service options.

Benefits of Freshcaller

Freshcaller offers a range of benefits for businesses looking to set up and manage a call center or customer support system. Here are some of the key benefits of Freshcaller:

1. Cloud-based: Freshcaller is a cloud-based software, which means that it can be accessed from anywhere with an internet connection. This makes it easy for businesses with remote teams or distributed workforces to manage their customer support operations.
2. Easy to use: Freshcaller has a user-friendly interface and simple navigation, which makes it easy for users to set up and manage their call center or customer support system.
3. Affordable pricing: Freshcaller offers a range of pricing plans to suit businesses of different sizes and needs, with affordable pricing and flexible options for scaling up or down as needed.
4. Advanced features: Freshcaller offers a range of advanced features such as call recording, call monitoring, and custom reports, which can help businesses to improve their customer support operations and track important metrics.
5. Integrations: Freshcaller integrates with other Freshworks products such as Freshdesk and Freshsales, as well as with other third-party applications. This helps to streamline workflows and ensure that data is synced across different platforms.
6. Multiple support options: Freshcaller offers a range of support options including email, phone, live chat, and a community forum, which can help customers to get the help they need when they need it.

Overall, Freshcaller’s cloud-based platform, ease of use, advanced features, affordable pricing, and integrations make it a popular choice for businesses of all sizes looking to set up and manage a call center or customer support system.

Conclusion

In conclusion, Stadium Goods is a popular sneaker and streetwear retailer that offers a wide range of authentic, rare, and exclusive products. While prices may be higher than other retailers, customers appreciate the quality of the products and the company’s commitment to authenticity. The store also provides a great shopping experience, both in-store and online.

Freshcaller, on the other hand, is a cloud-based call center and customer support software that offers a range of advanced features, flexible pricing plans, and integrations with other Freshworks products and third-party applications. Freshcaller’s ease of use and multiple support options make it a great option for businesses of all sizes looking to set up and manage a call center or customer support system.

Overall, both Stadium Goods and Freshcaller offer unique benefits and cater to different needs, but they share a commitment to providing high-quality products and services to their customers.

FAQs

What is Freshcaller?

Freshcaller is a cloud-based call center and customer support software developed by Freshworks Inc.

What features does Freshcaller offer?

Freshcaller offers a range of features such as IVR, call routing, call recording, call conferencing, voicemail, call analytics, customized greetings, and a mobile app.

How much does Freshcaller cost?

Freshcaller offers a range of pricing plans starting at $19 per user per month for the Blossom plan, up to custom pricing for the Forest plan.

What support options does Freshcaller offer?

Freshcaller offers support through its knowledge base, email, phone, live chat, and community forum.

Does Stadium Goods offer international shipping?

Yes, Stadium Goods offers international shipping to a range of countries.

Does Stadium Goods offer promotions or discounts?

Stadium Goods occasionally offers promotions and discounts on their products, which can be found on their website or by signing up for their email newsletter.