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What is eDreams?
Established in 1999, eDreams is an online travel brand that provides travelers with travel booking services from flights to hotels.
They also offer deals on low-cost flights from over 600 airlines and allow passengers to easily compare prices on flights and hotels to ensure they’re getting the best deals. They offer cheap flight deals, last-minute deals, weekend getaway deals, and even promo deals on general travel.
In addition to a website, they also have an app so you can easily organize your travels and make bookings on the go.
eDreams’ biggest perks are the flight deals they offer across low-budget and big-name airlines. You can find last-minute flight deals, so if you’re flexible on your travel dates and willing to travel soon, eDreams will tell you what dates are currently fetching the lowest prices.
Their flight search engine will also tell you the cheapest, fastest, and best overall option.
What is eDreams Prime?
If you’ve done a flight search through eDreams, you’ve probably noticed they have two prices available for any given flight: regular and Prime. eDreams’ Prime service is a subscription service that allows you access to the best fares and a potential 50% discount off hotels.
Every flight booked as a Prime member will be discounted. However, the discount amount will vary depending on how expensive the flight is. The more expensive your flight, the higher the discount.
You can try Prime for free with their 30-day trial, but afterward, it will cost you $54.99 a year. If you don’t want to continue with Prime after the trial, be sure to cancel your membership, or it will automatically charge you. To cancel, go to “My Prime account” on the website and follow the steps.
How to contact eDreams?
As with any travel venture, you want to know how to contact the agency through whom you made your booking. Unfortunately, eDreams doesn’t have an easy way to contact them over the phone or quickly speak to a person for general customers.
You can visit their Help Center online to see answers to Frequently Asked Questions or chat with an online bot. While their website does allude to a standard rate phone line, that phone number is not listed anywhere online.
Unless you’re a Prime customer… In this case, you will have access to a 24/7 dedicated customer service line. You can find the details of that phone number on the email you received upon joining Prime.
How do I cancel an eDreams flight?
While we hope you’ll be able to go on your next adventure with no disruptions, you may need to cancel your flight. If you’ve booked through eDreams, you can cancel your flight online in the “My Trips” section.
Canceling your flight, however, doesn’t necessarily mean you’ll be refunded. The amount you’re refunded (if any) will depend on the fare conditions on your purchased ticket.
eDreams does state that most budget fares are non-refundable. Additionally, unless you’ve selected a standard or premium option, eDreams will charge an administration fee for any cancellations. eDreams does sell some flights with free cancellation options, but cancellations can only be made on the same day of purchase.
You may be entitled to a refund if something happens to your flight. The airline should offer you an alternate route or a full refund if your flight is canceled. You will be able to confirm your choice within the eDreams app.
You are required to cancel your flight to request a refund, and you can then track the status of your refund through the app.
What are people saying about eDreams?
Everything’s great on paper, but what are people actually saying about eDreams? What are their reviews like?
eDreams reviews holds an average rating of 3.6/5 stars from over 100,000 reviews on Trustpilot. Many travelers commented that purchasing a flight was easy and painless, providing great deals and saving money for travelers worldwide.
Sadly, that wasn’t the overwhelming consensus.
Negative comments on eDreams about the accessibility of ease contacting customer support directly was unnecessarily difficult. Several commenters also noted that after making their purchase, eDreams upgraded them to a Prime membership without their consent, withdrawing the $54.99 from the card used to pay for flights.
Other eDream reviews pointed out that the price they had seen when booking changed at the final step, increasing to a new, more expensive price for their flight.
Travelers have also commented that refunds take a long time to receive, coupled with the difficulties in contacting customer service, which has led to a negative experience.
While eDreams is a big name in travel booking companies, it isn’t the only one out there!
If you’re looking to find cheap or bargain flights, you can look into using Momondo to find some more great deals. You might also want to consider sites like Travelzoo for all-around travel deals. Viator is another option that can help you find experiences while you travel (something eDreams doesn’t offer).
Is eDreams worth it?
If you’re looking to travel and are flexible with your dates, eDreams can have some great cheap deals on flights worldwide.
If you aren’t as flexible, their search function quickly shows you different price fares on various routes, so you can opt for what works best for you time-wise and budget-wise.
That being said, a lack of customer service support does make it risky to use their services. Confident that nothing will go wrong with your travels? Or that a guaranteed refund isn’t necessary? Then eDreams’ offerings can be worth it – keep in mind that for most of the budget airlines they have on their site, refunds will be unlikely.