Brightest Sales Features.
Freshworks CRM is an AI-based CRM for lead scoring, email activity, email capture, and so forth. One of its most prominent features is that it provides a 360-degree view of your business.
- Lead Management – Provides solutions to convert prospective leads into customers.
- Deal Management – Gives you a thorough picture of where the deal is placed in the sales funnel. Also helps you manage and organize every step in the funnel and maximize your chances of conversion.
- Tracking and Lead Scoring – With in-built AI-feature, you can rank and score leads, and identify the ones most likely to make a purchase.
- Auto Lead Assignment – The CRM allows handpicked leads to select salespeople automatically.
- Smartforms (web-to-lead) – When a person fills up the web-form on your website, they automatically become a lead and are added to your database.
- Provides high-level automation and intelligent workflows.
- Extensive range of integrations, including MailChimp, Zapier, Calendar, Piesync, Segment, and more.
- RESTful APIs to help you read, modify, add, and delete data from the help desk.
- Behavior-based lead segmentation.
- Advanced lead scoring based on characteristics and behavior.
- Sends out personalized welcome and voicemail messages.
- 21-day free trial period.
- Excellent customer support via phone and email.
- Known as one of the best mobile CRMs with a mobile app.
- Event tracking (tracks previous communication to plan the future approach).
- Highly flexible.
Freshworks CRM offers four plans, starting from $10 up to $99 per user per month.